Privacy Policy

This Privacy Policy outlines how we

(Semantic Web Tech Pvt Ltd, (CIN: U72900KA2019TC127480 ), a private limited company incorporated under Indian Companies Act, 2013, headquartered in Bangalore, Karnataka, India (hereinafter referred to as "Semantic Web Tech", which expression shall, unless repugnant to the context or meaning thereof, be deemed to include its successors and permitted assigns) handle your personal data when you engage with our products, services, websites, and platforms.

Our offerings include cutting-edge analytics tools and platforms designed for end-to-end genetic data analysis, including variant calling, automated variant classification in line with professional guidelines, variant prioritization, clinical reporting, and cohort-level data insights.

This Privacy Policy applies to individuals (“you”) who:

1. Visit or interact with our websites at https://www.semgenome.com, https://www.semanticweb.tech, https://gva.semgenome.com, or any related websites, platforms, or public forms under our control (“Sites”).
2. Utilize the SemGenome Platform, our cloud-based analytics tools available at gva.semgenome.com, to conduct comprehensive genetic data analysis (“Platform”).

Together, these Sites and the Platform constitute our “Services.” We may also process certain personal data for facilitating access to the platform, on behalf of our customers—including geneticists, physicians, technologists, bioinformaticians, and other healthcare professionals (“Customers”)—as part of the Platform's functionality.

Our Services are intended for business use and not for personal or household purposes. As such, we treat all personal data described in this Privacy Policy as business-related information.

This Privacy policy provides information on the way data is collected, retained, disseminated and disclosed.

The types of personal data we collect, process, store, and use, include:

• Submitted Data: Personal data (such as login and contact information) collected, processed, and managed on behalf of our customers related to individuals receiving services (“Service Recipients”). Additional data may include genetic sequence files and corresponding patient clinical information provided by Customers or Users of the Platform. Semantic Web Tech processes this data as a “data processor” under Customer instruction for rendering to the customer the agreed services using our platform.
• User Data: Information about our Customers, their designated contacts, authorized users, including contact, contractual, billing details and usage preferences.
• Sites, CRM & Prospect Data: Data from visitors to our Sites, event participants, or other prospective customers (“Prospects”), gathered through interactions with our online content, communications, and advertisements.

1. Data Collection and Retention

We collect and process personal data from the following categories:

• User and Prospect Information: This includes name, workplace, position, contact details, login credentials, billing information, and any other data you provide when using our Services or interacting with others on the platform. Additional data may include affiliations, professional background, general location, activity logs, and preferences.
• Usage and Technical Data: Connectivity and technical details such as IP addresses, device information (e.g., type, OS, browser version), activity logs, cookies, and pixel data. These are used to enhance user experience and improve Services.
• Communication Data: Information submitted via forms, support requests, social media, surveys, feedback, testimonials, phone or video recordings, and other correspondence.
• Submitted Data: Data provided by Customers for analysis through our Platform. Customers bear responsibility for legal compliance when submitting such data and ensuring appropriate notices and consents are in place. Submitted data is only stored and used from a private space provided for each customer and deleted from the storage whenever the users deletes the same. We do not store backups of Submitted Data on any other location.
• Automatically Generated Data: Aggregated or technical data created from usage patterns to improve our Services.

We retain personal data as needed to provide Services, comply with legal obligations, and protect against disputes. Retention periods vary based on the nature and sensitivity of data, legal requirements, and business needs. For more details, contact us at info@semanticweb.tech

2. Data Uses and Disclosure

Personal data is used for the following purposes, based on applicable legal grounds:

• Delivering and operating the Services
• Authenticating users and securing access
• Providing support and resolving technical issues
• Personalizing user experiences
• Understanding user interactions to improve Services
• Managing marketing campaigns and advertisements
• Enhancing local presence and partnerships
• Communicating service updates and promotional messages
• Facilitating events, contests, and promotions
• Strengthening data security
• Enforcing Terms and resolving disputes
• Ensuring compliance with legal obligations

In territories where consent is required for data processing, your acceptance of this Privacy Policy constitutes consent.

Derived Data and Anonymized Information:

We do not share any derived data or anonymized information. All data used and generated by the users and customers are stored in the specific storage provided for the customer and is acted upon by the customer for use, storage or deletion and by us for providing the services to the customer.

Service Providers: We partner with select third-party companies and individuals to perform services that complement our own. These Service Providers include those offering cloud hosting, server co-location, content delivery, data security, billing, fraud prevention, analytics, customer communication, and other specialized services. We do not share any personal data with third parties.

Customers and Other Users: Based on permissions given by you, your personal data may be shared with members of your own organisation through which you are subscribed as a User, including data and communications related to your User Profile. This is to facilitate collaboration and approval-based workflow inside your own organisation.

Legal Compliance: We may provide access to your personal data to government and law enforcement officials in response to legal obligations such as court orders. Disclosure may occur if required by law, to investigate suspected illegal activity, or to maintain the integrity of our services.

3. Data Location

Services to you are typically provided from the country/region of your presence, unless specified otherwise. Regardless of location, we adhere to this Privacy Policy and industry standards to protect your data.

4. Cookies and Tracking Technologies

We and our Service Providers may use cookies and similar technologies to enhance and personalize our Services, analyze performance, and provide targeted advertisements were consented to.

Some cookies may be considered essential for functionality and cannot be disabled. We may provide interface to manage “Your Privacy Choices” to manage Optional cookies collected for analytics, performance, and marketing purposes.

5. Communications

Service Communications: We may contact you with essential information about our Services, such as changes, billing issues, or password resets. These communications are mandatory and cannot be opted out of.

Promotional Communications: We may notify you of new features, offerings, and opportunities via available contact methods. To opt out, update your preferences in your User Profile or contact us at info@semanticweb.tech

6. Data Security

We implement industry-standard measures such as encryption, user authentication, and access controls to protect your personal data. While we are ISO 27001 certified and conduct regular penetration tests to keep our systems in compliant status.

7. Data Subject Rights

If applicable, you may:

• Request access, correction, or deletion of your personal data.
• Object to or restrict processing.
• Opt out where applicable.

To exercise these rights, email us at info@semanticweb.tech. We may verify your identity before processing your request.

8. Data Controller/Processor

• Data Controller: Semantic Web Tech acts as a data controller for Sites, CRM, and User Data.
• Data Processor: For Submitted Data, Semantic Web Tech acts on behalf of our customers as a data processor.

9. Additional Notices

Updates: We may amend this Privacy Policy. Changes will be effective upon posting. For material changes, we'll provide notice via email or within the Services.

Third-Party Websites: Interactions with third-party websites or services linked from our platform are governed by their terms, not this Privacy Policy.

Children's Privacy: We do not knowingly collect data from individuals under 18. If you believe we have collected such data, contact us for prompt deletion.

Data Protection and GDPR-related question can be directed to info@semanticweb.tech